Mitigating Social Conflict and Elevating HR Quality for Operational Success in High-Risk Industrial Security Services
Keywords:
Human Resource Quality, Social Conflict, Operational Success, Security Services Management, Social Security, High-Risk ConcessionsAbstract
Background: Private security companies operating in high-risk industrial environments, such as forestry concessions in South Sumatra, face complex challenges involving personnel competence and social dynamics in surrounding communities.
Objective: This study aims to analyze the direct and simultaneous impacts of Human Resource (HR) Quality and Social Conflict on the Operational Success of security service implementation.
Method: Employing a quantitative ex-post facto design, data were gathered from 100 security personnel at PT. Balakosa Nusantara Service (PT. Bumi Andalas Permai project site, OKI Regency) using non-probability total sampling across operational shifts. Multiple Linear Regression analysis via SPSS 25 was performed to evaluate the hypotheses.
Results: HR Quality demonstrated a significantly positive effect on Operational Success (t = 7.947, p = 0.000 < 0.05). Conversely, Social Conflict exhibited a significant negative effect (t = -4.001, β = -0.322, p = 0.000 < 0.05). Simultaneously, both variables substantially determined Operational Success (F = 68.277, p = 0.000), accounting for an R² of 58.5% of variance.
Conclusion: Operational success in high-risk security operations critically depends on elevating security personnel competence and systematically mitigating local social conflict through proactive social security integration.
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